htmlshare is a small, independently operated project, so there is no ticket queue and no support tier. email reaches someone who can actually fix the thing you are writing about. we aim to reply to support email within two business days, and we treat abuse reports as urgent.

reporting an abusive page. use the report form rather than email — it captures the page id and reason in the shape our review process expects, which gets the page looked at sooner. every report is reviewed by a person. if the page is phishing, malware, spam, or illegal, it comes down. for anything time-critical, email as well and say so in the subject line.

something is broken. email us with the url of the page and what you expected to happen. if a publish failed, the error code from the api response tells us most of what we need to know. current service status is shown in the header of every page on this site.

api, mcp, and integration questions. the api docs cover endpoints, authentication, errors, and mcp setup, and the openapi spec is published for tooling. if something there is wrong or missing, tell us — documentation gaps are bugs.

privacy and data requests. email us to ask what we hold about an account or to request deletion. what we store and for how long is set out in the privacy policy. anonymous uploads are deleted automatically seven days after publishing.